The Chamber is providing an opportunity for local businesses to gain instant customer and employee satisfaction feedback through a partnership with a global leader in the field ‘Happy or Not’. Using a system based on feedback smileys, Happy or Not has been gathering market intelligence through experience with 4000 organizations in 117 countries since 2009. Smileys are registered on a ‘Smiley Terminal’ located within individual business premises, capturing the satisfaction levels of customers and employees at the exact time and place of their experience. To differentiate yourself from competitors, grow your profits and become a retail market leader, it is vital to engage and listen to your customers. Collecting Smileys and using Happy or Not data analytics will turn customer feedback into a measurable KPI, helping businesses to improve customer experiences, workplace happiness and the bottom line.
This customer-friendly service offers an easy way to collect insightful feedback, analyse service performance and gain intelligence to make strategic improvement decisions. The wireless press-of-a-Smiley feedback collecting solution features built in misuse protection, filtering out excessive button presses, and the results are provided via email in one-page, sharable summaries. Take part in the Chamber’s innovative pilot program and become one of a select group of businesses in the Bunbury Geographe region to take a leading role in improving customer service.
Chamber Offer: Chamber members can pre-register for Happy or Not for only $199/month – a savings of $50/ month off the usual price. Fill in a pre-registration form by going to www.bgcci.com.au/ happy-or-not and a customer service representative will contact you to get you started.